Troubleshooting

Audio/Video

How to configure echo cancellation?

Go to settings -> media -> and set change your audio manager. We recommend using Pulse audio.

Video is laggy

Use a lower definition. Go to settings -> media -> and change resolution. You can also try auto mode by clicking the HQ button during a call.

I can’t see myself

End call and check that you have selected the right video device. Go to settings -> media -> and change device.

Check that you can effectively see yourself in the right panel of settings -> media. You can double check that your device is working by installing the cheese application.

Others can’t ear me

End call and try changing audio driver or audio input device.

I have no sound

End call and try changing audio driver or audio output device.